Crucial Conversations, Tools for Talking when Stakes are High
By:
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
Crucial Conversation:
|ˈkroō sh əl| |ˌkänvərˈsā sh ən|
A discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong.
Our research has shown that strong relationships, careers, organizations, and communities all draw from the same source of power -- the ability to talk openly about high-stakes, emotional, controversial topics. So here's the audacious claim. Master your crucial conversations and you'll kick-start your career, strengthen your relationships, and improve your health. (Crucial Conversations P.9)